BigDayz services are subject to weather conditions and equipment availability. The price list is in Euro and can be changed by us at any time. All prices include all taxes - except surcharges for credit card payments on site.
Booked services can be cancelled at the respective station by e-mail or telephone within 24 hours. The following conditions apply to cancellations on your part.
Reservation is valid after receipt of the deposit (reservation invoice), unless otherwise agreed by e-mail and confirmed by BIGDAYZ. The balance is to be paid on arrival in cash in EURO. If the balance is not paid before the start of the service, a 5-10% handling fee/credit card fee will be charged on the outstanding amount.
The deposit for the safari must be paid by bank transfer. For all subsequent payments, if not made in cash, we charge a 3% commission fee for bank transfers and a 5% commission fee for credit card payments.
It is the client's responsibility to check if they can obtain a Visa based on their nationality. The visa application must be made by the customer/guest in person at the visa office or online (https://visa2egypt.gov.eg/). Bigdayz cannot be held responsible for any problems related to visa applications. If you are unable to join our tour or start your trip due to a missing entry visa to Egypt, you will be treated as a "no-show customer".
In the event of any cancellation, whether justified or not, or in the event of no-show, the following conditions and refunds will apply to the full amount of the booking:
A course participant must be in good health. He/she must be able to swim unassisted for at least 30 minutes. The kitesurfing / windsurfing instructor may suspend a student from the course if he/she behaves dangerously or disrupts the course. In this case, BigDayz or their partners will not reimburse any costs.
BigDayz accepts no responsibility for damage to property or bodily injury of any kind. No responsibility is accepted for loss, damage, theft or vandalism. This regulation also applies to the storage and transportation of guest equipment.
Speedboat transfers to reach or leave the boat early are weather dependent and may be subject to change or cancellation for safety reasons. Should the transfer not be possible due to weather conditions, guests are required to book accommodation at their own expense until the transfer can be made safely.
Airport transfers: Changes or rebookings made less than 24 hours before the scheduled time are subject to a €10 fee. Changes made less than 12 hours in advance will be charged the full transfer price.
Behaviour on board: If a guest or group of guests displays inappropriate or unacceptable behaviour on board (in the view of the local organizer/manager), the company reserves the right to remove these people from the boat and return them to shore. In this case, only the unused portion of the stay will be refunded (less any additional costs incurred). Should other guests also wish to cancel their trip due to this situation, this will be considered a cancellation for which no refund will be made.
Pre-booked lessons: Pre-booked lessons must be paid in full on arrival. These are to be taken in full as far as possible (from the point of view of the organizer/manager on site). If the customer arrives late or does not attend, they will still be charged in full, as instructors are specially booked for these dates and must be paid accordingly!
The service recipient must follow all instructions given by the employees of BigDayz and its partners and their employees, provided that no other person is injured or irregular actions are requested. He / she must respect the international right of way. Any kind of water sports is not allowed in the bathing area and in harbour entrances.
Every kite / windsurfer must keep a safe distance of at least 50 metres from others, especially beginners. Jumping with a kite at a distance of 50 metres or less from the beach is prohibited. The lifeboat only operates in deep water outside the reefs. Violations of these rules entitle BigDayz and its partners to terminate this contract without any right to refund.
Normalerweise beginnt eine Kite- oder Windsurfstunde am ersten gebuchten Tag zwischen 08:45 und 15:30 Uhr. Sollte der praktische Teil des Kurses aufgrund von ungeeigneten Windbedingungen – sei es durch zu starken Wind (> 35 Knoten), zu schwachen Wind (< 8 Knoten) oder unzuverlässige, böige Verhältnisse – nicht durchgeführt werden können, wird der Kurs zunächst verschoben. Ist eine Verschiebung nicht möglich, wird ein Gutschein in Höhe des verbleibenden Kurswerts ausgestellt. BigDayz und seine Partner sind nicht verpflichtet, die Kursgebühr zu erstatten, wenn der Kunde den Kurs aus persönlichen Gründen vorzeitig abbricht.
Unfortunately, the Corona situation has put us in a pretty tight spot. We have developed a corona protection concept and would like to offer the best possible protection for you and of course our crew. For the return journey, we will organise the necessary PCR tests (self-tests) and provide you with the document before your departure, provided you are with us until the last day.
Cancellations due to Corona are NOT covered 100% for the kite safaris. We hope that you have taken out the necessary cancellation insurance. Please contact us directly in this regard so that the deposit/demand from us to you is clear. We require a 20% deposit for all services, this will be charged in any case. A further 30-80% of the invoice amount would be due if you have a positive PCR test 72 hours before entry and are NOT allowed to enter the country. If Egypt should be on the "red list", only the deposit remains with us and we postpone your trip.
Due to the current travel situation, many bookings are very short term and we take a very big risk with the reservations of our charter boats. Therefore, the following regulation applies:
Alternatively, all guests will be invited for upgrades (room class or single occupancy) to minimise the loss to Bigdayz. However, Bigdayz still reserves the right to cancel the safari.
Alternatively, we can find a suitable solution together with a partner school on land.
If a boat chartered by Bigdayz, before the date or during the cruise, suffers damage, sinks or cannot be further used due to a legal situation of the owner, Bigdayz is not liable - the charter itself must be held liable for the replacement and any recoveries.
The hirer is obliged to return rental items 30 minutes before the seasonal closing time of the station. If the hirer is unable to handle the rental items, BigDayz and its partners will refuse the rental. The Hirer may withdraw from the contract and retain the rent. The renter is liable for self-inflicted damages and has to pay for them himself on site. When returning the equipment, he/she must report any damage. The employees of BigDayz and its partners regularly take care of the proper and safe condition of the rental equipment. However, the renter is obliged to check the rental equipment thoroughly before each use.
If any provision of these Policies and Rules or the application thereof to any person or circumstance is held invalid, such invalidity shall not affect any other provision or application of these Policies and Rules which may be given effect without and to the invalid provision or application End of the provisions of these Policies and Rules are severable.
Last update: 01.07.2022
